Clara Leather Jackets, your ultimate destination for high-quality leather jackets. Our top priority is to ensure 100% customer satisfaction, and to achieve that, we have developed a customer-friendly return and exchange policy that safeguards your interests. Here are the details:
Returns and Exchanges:
Clara Leather Jackets offers a 30-Days return and exchange policy exclusively for customers within the United Kingdom. providing you with ample time to figure out the logistics. To ensure the perfect fit, we have our own size chart, and we highly recommend checking your measurements before placing an order. Please note that we follow our size chart exclusively and not any other.
If you encounter any discrepancies in size, please reach out to our customer service team within 2 business days of receiving your order/parcel. They will be glad to assist you. However, after this period, we won’t be able to facilitate any returns or exchanges. and Leather pants and overall outfits jumpsuit non-returnable or non-exchangeable.
In case of any issues with the size, design, color, or pattern of the jacket you received, please contact our Return and Exchange facility within 2 business days of delivery. Our dedicated customer service will work to resolve the matter promptly.
Please be aware that we do not allow multiple returns or exchanges of the same product, especially for size changes. To avoid any inconvenience, double-check your measurements before placing an order.
For all returns, Additionally, all shipping charges for returns and exchanges will be borne by the customer. Please note that we do not accept returns or exchanges for custom-made orders.
VAT and Custom Duties:
Any VAT or Custom Duties incurred during the return and exchange process will be the responsibility of the customer.
While we do accept order cancellations, we request customers to cancel within 12 hours if needed. After that, the following conditions apply:
- Cancellation within 3 business days of order placement: 25% deduction from the total amount.
- Cancellation before shipment process: 40% deduction from the total amount.
- No cancellations allowed after 7 business days of order placement.
At Clara Leather Jackets, we conduct a thorough quality check before shipping. However, if your product is damaged during shipping, you can obtain a replacement of the same jacket in the same quality and size. Please notify us within 24 hours of receiving the product, along with images of the damaged item, without removing the tag, by emailing firstname.lastname@example.org.
At Clara Leather Jackets, we strive to provide you with the best service and premium leather jackets. Your satisfaction is our goal, and we are here to assist you every step of the way.