Contact

Get in Touch with Clara Leather Jackets

Whether you have a question about an order, need help choosing a size, or want to discuss a custom leather jacket, our customer service team is here to help. You can reach us by email at info@claraleatherjackets.co.uk, by phone on +44 7841 405939, or by post at Unit 21B, 3rd Floor, Try Mills, Bradford, West Yorkshire, BD1 2JS, United Kingdom.

What We Can Help With

• Order status, shipping timelines and tracking questions
• Sizing advice using our Size Chart
• Custom leather jacket requests and bespoke measurements
• Returns, exchanges and our Returns Policy
• General product questions about materials, care and fit

Frequently Asked Questions

How quickly will I get a reply? Our customer service team typically responds to emails within one to two business days.

Can I contact you about a custom order? Yes, use the form on this page or email us directly with your measurements and style preferences, and our team will follow up with next steps.

Do you offer phone support? Yes, you can call us on +44 7841 405939 during UK business hours for questions about orders, sizing or custom requests.

Where are you based? Our team operates from Bradford, West Yorkshire in the United Kingdom, and we ship to customers across the UK and internationally.

Before You Contact Us

To help us assist you faster, it’s useful to have your order number ready if your question is about an existing purchase. For sizing questions, take your chest, waist and sleeve measurements before reaching out so we can recommend the right size straight away. If you are asking about a custom leather jacket, a rough description of the style, colour and any reference photos will help our team give you an accurate quote.

International Customers

We regularly ship outside the UK, so international customers are welcome to contact us with questions about delivery times, customs charges or sizing conversions. Response times may be slightly longer across time zones, but we aim to answer every enquiry as quickly as possible, wherever in the world you are ordering from.

What if I need to change or cancel an order? Contact us as soon as possible after placing your order, as we begin processing quickly. We will do our best to accommodate changes before an order ships, though once dispatched it will need to follow our standard Returns Policy.

Do you have a physical store I can visit? We primarily operate online, but our workshop and office in Bradford handles order fulfilment and custom leather jacket production, so contact us in advance if you would like to arrange a visit.

Can I get order updates by email? Yes, once your order ships you will receive a confirmation email with tracking details, and you can always email info@claraleatherjackets.co.uk if you need an update sooner.

We believe good customer service is just as important as a well-made jacket, so do not hesitate to get in touch with any questions before or after your purchase. You can also browse our full collection or read more about Clara Leather Jackets while you wait for a reply.